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Customer Support


Context Help

If you get lost inside our Control Panel, the first thing you should do is press the Help button, which is present on each and every page. A pop-up window will show up. It includes elaborate info about all the operations that you can perform on the page in question. Each pop-up menu shows up on the very same page so that you can swiftly return to your work.

Video Tutorials

We have an extensive collection of educational videos explaining how to work with our Control Panel. They're intended for those of you who want to see how things are getting done instead of just reading articles. In this way, anyone can swiftly become familiar with our web hosting Control Panel by simply watching our step-by-step tutorial videos.

F.A.Q.

If you can't find the answer you need, take a gaze at our extensive FAQ database, which contains questions asked by real customers and offers practical solutions. We constantly update our FAQ section with new entries in an attempt to encompass all the new additions and innovations related to our system.

Ticketing System

If you still can't find the answer you are looking for in the FAQ section either, you can get in touch with our great team of technical support engineers available 24/7/365 and ready to help you with any problem. Each trouble ticket you send will be replied to in less than one hour (the average response time being about twenty minutes), so you will not have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 217131

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com